工作中，我們很多人每天要處理十幾封甚至上百封郵件。因此，我們給對(duì)方發(fā)的郵件如果能做到既專業(yè)又得體的話，可以節(jié)約對(duì)方很多時(shí)間，也可以為自己贏得很多印象加分。

       1. Don’t overcommunicate by email. 不是所有事情都只能通過郵件解決

太多的郵件往來容易給職場(chǎng)人士帶來不必要的壓力。所以在寫郵件之前，可以先問問自己：非得用寫郵件嗎？如果事情需要和對(duì)方多次來回才能解決，那么不妨先用phone 或者IM來溝通。其次，如果是要告訴對(duì)方不好的消息，那就盡量別使用email。

2. Make good use of subject lines. 郵件主題要小心

郵件主題的寫作要求和技巧在之前的文章中談過很多，其核心的要求就是要簡(jiǎn)潔且有總結(jié)性。成功的郵件主題可以讓收件人在打開郵件之前就知道你要說什么事，并且決定是否要打開你的郵件。讓我們來看2個(gè)例子，相信大家看完這兩個(gè)例子之后就能夠體會(huì)到合格的主題和不合格主題的區(qū)別了。

Bad example:

Subject: Meeting

Good example:

Subject: PASS Process Meeting – 10 a.m.February 25, 2014

3. Keep messages clear and brief 表達(dá)清晰簡(jiǎn)潔

和傳統(tǒng)的商務(wù)信函一樣，商務(wù)郵件也需要做到邏輯清晰、表述清晰準(zhǔn)確。一般來說，郵件的正文一般包含3大部分：背景信息交換、行動(dòng)說明（需要做什么或者你將做什么）和訴求（提前感謝對(duì)方的幫助等）。這一點(diǎn)大家可以通過閱讀下面兩封郵件來體會(huì)。

Bad example:

Subject: Revisions For Sales Report

Hi Jackie,

Thanks for sending that report last week. Iread it yesterday, and I feel that Chapter 2 needs more specific informationabout our sales figures. I also felt that the tone could be more formal.

Also, I wanted to let you know that I'vescheduled a meeting with the PR department for this Friday regarding the new adcampaign. It's at 11:00 a.m. and will be in the small conference room.

Please let me know if you can make thattime.

Thanks!

Monica

Good example:

Subject: Revisions For Sales Report

Hi Jackie,

Thanks for sending that report last week. Iread it yesterday, and I feel that Chapter 2 needs more specific informationabout our sales figures.

I also felt that the tone could be moreformal.

Could you amend it with these comments inmind?

Thanks for your hard work on this!

Monica

(Monica then follows this up with aseparate email about the PR department meeting.)

4. Check the tone. 注意措辭

商務(wù)郵件按照溝通對(duì)象身份地位的不同可以分為垂直溝通和平級(jí)溝通。垂直溝通多為上級(jí)對(duì)下級(jí)的溝通，平級(jí)溝通多為同事之間的溝通。垂直溝通通常比較簡(jiǎn)短直接，平級(jí)溝通通常要更加禮貌一些。

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